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The Company:
Great Wall TCM has its long establishment of practice in the Traditional Chinese Medicine industry, now managed by the 2nd generation young successor. It is well-recognised for its bespoke treatments for fertility and pain management, including a team of well-trained Customer Care Consultants.
The Position:
The Customer Care Executive must be customer-oriented and process-driven. Specifically, this executive must believe in our Care and Connect culture – that shapes our behavior and enable our executive provides a personalize customer service delivery for our patients.
The Responsibility:
Our dedicated TCM Clinic Customer Care Executive shall be responsible in the following (but not limited to):
– Ensure daily operations of our Premium Centre are efficiently run.
- Provide excellent customer service and handle patients enquiry
- Arrange and schedule patients’ appointments
- Ensure medicine dispensary is accurate
- Ensure patients’ record management are properly maintained
- Ensure customer’s needs are met and respond on time
– Ensure the cleanliness of the clinic at all times
– Ensure stock taking are accurately managed
– Work closely with therapists and physicians and support whenever necessary
– Run clinic projects whenever required
The Job Requirement:
Work hours: 10am to 2pm and/or 4pm to 8pm (weekday), 10am to 5.30pm (1 weekend)
Work day: 4 or 5 days (We do not work on PH).
Job Type: Full-time
Interested parties, please email to hellohr@greatwalltcm.com
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