WEB USER AGREEMENT
SECTION A: GENERAL TERMS AND CONDITIONS
These pages, content and infrastructure, as well as any other corresponding service provided online are owned and/or operated by GREAT WALL TCM & WELLNESS PTE. LTD. UEN: 201725438K (“the Company” ” or “we” or “our” or “us”) and/or its related or affiliated companies (together, “the Great Wall TCM Group”).
These terms and conditions apply to all our products and services made available online and to all Users making use of our services on or through any mobile application or Internet Website or any other electronic platform (“this Website” or “the Website”).
Subject to your compliance with this Web User Agreement, the Company and the Great Wall TCM Group grants to you a revocable, limited, non-exclusive, non-transferable, non-assignable, personal, licence to use the Website in accordance with this Web User Agreement. All rights not expressly granted to you are reserved by us.
BY ACCESSING, BROWSING AND USING OUR WEBSITE OR ANY OF OUR APPLICATIONS THROUGH WHATEVER PLATFORM (HEREAFTER COLLECTIVELY REFERRED TO AS “THE WEBSITE”), AND WHETHER YOU ARE A SERVICE PROVIDER OR AN END-USER, YOU THEREBY ACCEPT UNCONDITIONALLY, ALL TERMS AND CONDITIONS ON THE WEBSITE INCLUDING THESE GENERAL TERMS AND CONDITIONS, SECTION B: TERMS OF USE, SECTION C: DISCLAIMER OF LIABILITY AND SECTION D: DATA PROTECTION POLICY, AS MODIFIED OR AMENDED FROM TIME TO TIME AND WHICH CONSTITUTE THE WEB USER AGREEMENT THAT YOU HAVE WITH US.
IF YOU DO NOT ACCEPT ANY OF THESE TERMS OR CONDITIONS, YOU MUST IMMEDIATELY DISCONTINUE YOUR ACCESS TO THE WEBSITE AND/OR USE OF OUR ONLINE SERVICES.
The Great Wall TCM Group reserves the right to amend these terms and conditions at any time without prior notice at our sole discretion and such amendments take effect immediately upon the posting of such terms and conditions as amended or modified on the Website.
You are advised to view all terms and conditions on the Website from time to time and in any case prior to booking any appointment or placing any order or carrying out any transaction through the Website.
Contacting us
If you have any questions about this SECTION A: GENERAL TERMS AND CONDITIONS, our SECTION B: TERMS OF USE, our SECTION C: DISCLAIMER OF LIABILITY or our SECTION D: DATA PROTECTION POLICY, or the practices of this Website, or any comments and suggestions, please contact GREAT WALL TCM & WELLNESS PTE. LTD. at admin@greatwalltcm.com.
SECTION B: TERMS OF USE
The following are the terms and conditions for the use of this Website. All access to and use of the Website are governed by our SECTION A: GENERAL TERMS AND CONDITIONS, our SECTION B: TERMS OF USE, our SECTION C: DISCLAIMER OF LIABILITY and our SECTION D: DATA PROTECTION POLICY. By using this Website or registering with us, you indicate that you have read and accept unconditionally, all the terms and conditions in this Web User Agreement including our SECTION A: GENERAL TERMS AND CONDITIONS, our SECTION B: TERMS OF USE, our SECTION C: DISCLAIMER OF LIABILITY and our SECTION D: DATA PROTECTION POLICY and have agreed to be bound by them.
As used in this Agreement, the terms “you” means you, as well as all users of the our Services through your account, and you represent and warrant that you have authority to enter into this Web User Agreement for yourself and other users including any firm, company or organization that you are acting on behalf of, as if such User(s) were the legal persons referred to as “you” or “the User” herein.
Eligibility
Parts of this Website may be available to general online users without the need for any registration as a User. To use those parts of this Website which are only available to subscribers however, you must apply for and be accepted by the Company for registration as a registered User [“the User”] with a unique username approved by the Company be a holder of a valid Passport or national identification card, be at least 21 years of age, must not be an undischarged bankrupt, and be able to form or enter into a legally binding contract in accordance with applicable law. If you are acting on behalf of a firm, a company or organisation, your firm or company or organisation must be duly constituted and registered with the competent authorities of the jurisdiction where you are based, must not be an insolvent entity and you must be fully authorized to apply for subscription and to use this Website by your firm, company or organisation.
You are responsible for all access to all products and services available on or through this using your Internet connection or your User ID and/or Login ID even if the access or use is by another person without your authority or consent.
In the event that you are acquiring Third Party products and/or services through this Website, you shall abide by the terms and conditions set out by each such Third Party in addition to the terms and conditions in this Agreement.
Warranty of Authority
As used in this Agreement, the terms “you” means you, as well as all users of our Services through your account on the Website, and you represent and warrant that you have authority to enter into this Web User Agreement for yourself and other users including any firm, company or organization that you are acting on behalf of, as if such User(s) were the legal persons referred to as “you” or “your” herein.
Information
All information provided to the Company must be:-
- true, accurate and valid;
- shall not be false, inaccurate or misleading;
- shall not be offensive, indecent, obscene, pornographic, menacing, abusive, defamatory or in poor taste;
- will not be in breach of any duty of confidence or any other rights and, in particular, will not infringe any third party’s copyright or Intellectual Property Rights, trade secrets or other proprietary rights;
- will not be fraudulent or involve the sale of counterfeit or stolen items or passing off;
- shall not be in breach of any applicable laws or regulations;
- will not create, or be likely to create, liability for the Company or cause any disruption (in whole or in part) to its Services;
- shall not contain any Virus; and
- shall not cause this Website or any part of it to lose its functionality or cause to the same to be interrupted, damaged or impaired in any way.
If any information you provide is found to be false, the Company may suspend or terminate your registration and account and also take legal action if the Company or the Great Wall TCM Group or any party suffers any loss or detriment owing to a breach of this term.
You may not access the services if you are a direct competitor of the Company or any company within the Great Wall TCM Group, except with the prior written consent of the Company or a company of the Great Wall TCM Group. In addition, you may not access the Website for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes.
Limited Licence
As a user of this Website, you are granted a nonexclusive, non-transferable, revocable, limited license to access and use this Website and contents herein in accordance with these Terms of Use. The Company reserves the right, at its sole discretion, to change, modify, add, remove, or terminate this license at any time for any reason. Your continued use of the Website following the changes will mean that you accept and agree to them.
Limitations on Use
The User may use the Website for the following purposes only:
- read any articles posted on the Website (“Articles”) and post corresponding comments and/or questions relating to the Articles and the products or services mentioned in the Articles;
- communicate with our TCM medical practitioners or our personnel in relation to topics on TCM, healthcare and wellness;
- place an Order by completing the order form on the Website and clicking “Confirm Purchase” or “Purchase”;
- view, make, change or cancel any appointments with our TCM medical practitioners;
- register for appointments, get queue numbers, and monitor clinic queues; and
- arrange and schedule medical video consultation (“Medical Video Consultation”) with our TCM medical practitioners [based at such clinics as where such service is available].
Creating an Account
Parts of the Website may be available to general online users who are just visitors without the need for any registration as a User. Users may visit and browse the Website without opening an Account.
To use those parts of the Website which are only available to account holders with us however, you must apply for and be accepted by the Company for registration as an Account Holder [“Account Holder”] with a unique username approved by the Company be a holder of a valid Passport or national identification card, be at least 21 years of age, must be habitually resident in Singapore and must not be an undischarged bankrupt, and be able to form or enter into a legally binding contract in accordance with applicable law.
If you are acting on behalf of a firm, a company or organisation, your firm or company or organisation must be duly constituted and registered with the competent authorities of Singapore, must not be an insolvent entity and you must be fully authorized to apply for an Account with us and to use the Website by your firm, company or organisation.
To create an Account with us, please download the mobile application and/or follow the stated instructions on this Website for registration.
You are responsible for all access to all products and services available on or through the Website using your Internet connection or your User ID and/or Login ID even if the access or use is by another person without your authority or consent.
In the event that you are acquiring Third Party products and/or services through the Website, you shall abide by the terms and conditions set out by each such Third Party in addition to the terms and conditions in this Agreement.
Placing an Order
Each Order constitutes an offer by the User to purchase the products or services that are available for online placing of orders. The User shall be responsible to ensure that all information provided in connection with the Order is accurate and complete.
Upon the successful placement of an Order by the User, which includes the receipt of full payment by the Company from the User in relation to the Order, the Company shall provide the User with an email confirming the Order (“Confirmation”), which indicates the Company’s acceptance of the Order, and shall constitute the contract between the Parties for the Order.
Payment
Payment of any charges or sums due to us shall be made through Airwallex Singapore, the online payment facility of GREAT WALL TCM & WELLNESS PTE. LTD.
Payment for any chargeable products or services on this Website can only be made through Airwallex Singapore. You will be responsible for the payment of all online charges and for the communication facilities which enable access to our products and services including any applicable goods and services tax, sales taxes or all other taxes.
By providing the User’s bank details or debit card details, credit card details, prepaid facilities and associated payment information to the Company or the Great Wall TCM Group, the User agrees that the Company and the Great Wall TCM Group are authorized to immediately invoice the User’s credit card or debit card or any prepaid facilities for all Fees and charges due and payable to the Company or the Great Wall TCM Group and that no additional notice or consent is required.
If the User’s health plan, insurer, employer or agency has arranged with the Company or the Great Wall TCM Group to pay any fees/charges or any portion of the fees/charges payable to the Company or the Great Wall TCM Group, or if the fees/charges payable is pursuant to some other arrangement with the Company or the Great Wall TCM Group, that adjustment for such fees/charges will be reflected in the fees/charges that the User is ultimately charged.
If the User’s health insurance coverage or employee benefits does not include or is not sufficient to satisfy the fees/charges charged for any products or services, the User shall be fully or responsible for any outstanding payment.
In our sole discretion, the Company or the Great Wall TCM Group may suspend or terminate all services to a User and take legal proceedings against the User in the event of any non-payment of any sums due to the Company or a company within the Great Wall TCM Group.
Delivery of Products
The Company will use its best reasonable endeavours to deliver or arrange for the delivery of any products ordered through the Website to the User’s delivery address provided in connection with the Order within the delivery time frame selected, but does not guarantee that the delivery time will be met. The Company shall not be liable for any loss or damage suffered by the User as a result of any late delivery.
Risk in the products shall pass to the User upon dispatch of the products, and title to the products shall only pass to the User upon delivery of the products.
If delivery of any product is delayed through the User’s unreasonable refusal to accept delivery, the Company may, without prejudice to any other right or remedy under this Agreement or other applicable laws proceed to charge the User for any reasonable storage charges and other costs reasonably incurred by the Company arising out of or in connection with the User’s unreasonable refusal to accept delivery; and/or cancel the Order.
Refund & Exchange Policy
For health safety reasons, our products are non-refundable and non-exchangeable.
However, we allow requests to exchange or return products purchased within 5 business days of receiving the product at your delivery address for either of the following reasons:
- the product delivered was not what you ordered; or
- the product delivered had expired or was damaged at the time of delivery.
If you would like to bring any issue regarding the quality of any product purchased through this Website to us, please contact GREAT WALL TCM & WELLNESS PTE. LTD. at admin@greatwalltcm.com and provide us with your Invoice/Order number.
The Company will process your request within 7 business days upon receiving your request.
We reserve the right to deduct the cost of providing any collection service from the amount to be refunded to the User. Amount refunded will also take into consideration any discounts given to the User or promotional offer applicable at the point of purchase.
We reserve the right to reject any requests for a return or exchange without providing any reason.
Medical Video Consultations
The Company may offer Medical Video Consultations by way of bookings through the Website.
The User acknowledges and agrees that:
- The User may arrange and schedule Medical Video Consultation via the Great Wall TCM Video Invitation using Corporate Google Application. All requests for Medical Video Consultation shall be subject to our relevant TCM practitioner’s acceptance in his or her sole discretion.
- The User shall ensure that the internet connection to which the User’s device is connected is of sufficient quality and capacity to host a Medical Video Consultation, otherwise video and/or audio quality may suffer.
- Once the User’s request for Medical Video Consultation is accepted, the Application may provide the User’s information to the Company and the relevant TCM practitioner, including the User’s name and identification number. The User agrees to provide proof of identity (which includes a valid photo identification, company identification and/or insurance card) and such information as requested by the Company and/or the TCM Practitioner to verify the User’s identity at the start of or at any time during the Medical Video Consultation.
- The User acknowledges that he or she may be denied Medical Video Consultation if there is refusal to provide proof of identity or assumption of a false identity. The Company and/or the relevant TCM Practitioners reserve the right to decline to accept any request for Medical Video Consultation through the Application in their absolute discretion.
- The User acknowledges that there are inherent limitations to Medical Video Consultation and that in respect of certain medical situations, physical consultations may be a more appropriate medium for medical evaluation, diagnosis and/or consultation. Such medical situations include but are not limited to:
- situations requiring urgent care or emergency conditions;
- serious conditions;
- chronic conditions which have not been previously diagnosed by a Health Practitioner; and
- any condition requiring further investigations including but not limited to laboratory tests, and X-Rays or MRI or other imaging scans.
- The User acknowledges and agrees that the medical evaluation or diagnosis provided via Medical Video Consultation shall be intended as a provisional opinion and shall be solely based on information made available, presented and discussed for or during the Medical Video Consultation. Such medical evaluation/diagnosis is not intended to be a substitute for an in-person consultation or treatment. It is advisable to seek further clarification, examination, diagnosis and/or an in-person consultation for a more comprehensive medical assessment before beginning any definitive treatment.
- The User is responsible for the correctness and accuracy of the particulars, statements and images including the User’s symptoms, health history, photographs, laboratory test results or diagnostic images furnished/uploaded by the User to the Company and/or TCM Practitioners.
- The User shall comply with any advice by any TCM Practitioners to consult a doctor or other healthcare professional in person or seek emergency or other treatment.
- The User shall:
- comply with any instructions given in relation to any prescription provided to the User including, in particular, method of consumption, timing and dosages;
- promptly report any side effects of any prescription to any of our TCM Practitioners;
- check the labels of the medication prescribed to verify that the name on it tallies with the User, and the medication matches the prescription before consuming the medication delivered;
- store properly anything prescribed to the User and not permit any other person access to the prescribed medication; and
- not use any prescription after its expiry date.
- The User shall not behave in an inappropriate manner when interacting with any of the TCM Practitioners, or display/upload any inappropriate or medically-irrelevant images. Any such conduct may result in the termination of the User’s account and/or deletion of the images.
The User may cancel the Medical Video Consultation.
Posting of Material
As a User, you agree not to post or transmit or upload any material which is of an unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially or ethnically discriminating or otherwise objectionable nature including, but not limited to, any material which encourages conduct that would constitute a criminal offence, violate the rights of others, or otherwise violate any applicable local, state, national or international law or the Intellectual Property Rights of another.
You agree you will not impersonate any person or entity or to misrepresent your affiliation or association with any person or entity. By submitting material to or through the Website, you are representing that you are the owner of the material, or have a right to reproduce, display or transmit such material or are making your submission with the express consent of the owner and that there is no infringement of any Intellectual Property Rights belonging to another.
No User is to post or transmit or upload any material which he knows to contain a virus or corrupted data.
The Company and its related companies and its affiliates reserve the right, in its sole discretion, to delete, edit, refuse to post or remove any material submitted to or posted on the Website which is submitted or posted in violation of any part of this Agreement and to deny access to anyone who violates any part of this Agreement.
Except as stated in our SECTION D: DATA PROTECTION POLICY, any communication or material which any User posts or transmits on this Website, is, and will be treated as, non-confidential and non-proprietary. A User assumes full responsibility for anything posted or transmitted or uploaded, and grants to the Great Wall TCM Group the right to use the User’s name in connection with the posted material as well as in connection with any advertising, marketing or promotional material related thereto as well as the right to edit, copy, publish and distribute any information or content that such User posts or transmits or uploads for any purpose.
Intellectual Property Rights
The copyright and all other intellectual property in the contents displayed on or available on or through the Website including but not limited to any forums documentation and articles, materials, blogs, audio-video content, information provided through webinar, emails, smart phone applications and other platforms and including but not limited to text, software, photographs, graphics, illustrations and artwork layout, color combinations and other graphical elements, video, music and sound, names, logos, trademarks and service marks including the “look” and “feel” of the Website are owned or licensed for use by the Company, its affiliates or its licensors and are protected by copyright, trademark and other intellectual property laws. In particular, the right to use of any material on this Website is subject to the prior written consent of the Company and/or the Great Wall TCM Group.
The Company and the Great Wall TCM Group respect the Intellectual Property rights of others, and we require all users of the Website to do the same. If you believe that a copy of your work has been reproduced or made available on this Website without your consent or that a copyright, trademark, design right or other intellectual property infringement has otherwise occurred, please supply us with the relevant information and email to: admin@greatwalltcm.com.
All trademarks, service marks and logos used in the Website are the property of the Company and/or the Great Wall TCM Group and/or the respective third party proprietors identified on this Website. No licence or right is granted and your access to this Website and/or use of the services through this Website should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademarks, service marks or logos appearing on the Website without the prior written consent of the Company or the Great Wall TCM Group or the relevant third party proprietor of the same. Save and except with the prior written consent of the Company or the Great Wall TCM Group, no such trademark, service mark or logo may be used as a hyperlink or to mark any hyperlink to any or any other website.
No part or parts of this Website may be reproduced, distributed, adapted, modified, republished, displayed, broadcast, hyperlinked, framed or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of the Company or the Great Wall TCM Group provided that permission is granted to download and print the materials on this Website for strictly personal, non-commercial use only and provided that you do not modify any materials and that you retain all copyright and other proprietary notices contained in such materials. You may not, without the permission of the Company or the Great Wall TCM Group, insert a hyperlink to this Website on any other Website or platform or “mirror” any material contained on this Website on any other server.
Indemnity
You agree to defend, indemnify and hold harmless the Company and the Great Wall TCM Group their officers and employees, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to solicitors’ costs on a full indemnity basis) arising out of or related to:
- your use of the Website and any service, including any data or content transmitted or received by you;
- your violation of any of these Terms of Use, including without limitation your breach of any of the representations and warranties above;
- your violation of any third-party right, including without limitation any right of privacy or intellectual property rights of any person;
- your violation of any applicable law, rule or regulation;
- User content or any other information or content that is submitted through your account including (without limitation) misleading, false or inaccurate information; or
- any other party’s access and use of the Platform with your unique username, password or other appropriate security code.
Disclaimer of Liability
All use of this Website and communications made through this Website are subject to our Disclaimer of Liability clauses. Please read SECTION C: DISCLAIMER OF LIABILITY which form part of this Agreement.
Privacy
Your use of this Website is subject to our Privacy Policy. Please read SECTION D: DATA PROTECTION POLICY which form part of this Agreement.
Force Majeure
The Company and the Great Wall TCM Group will not be liable for any delay in performing or failure to perform the Services or its obligations under this Agreement due to a force majeure event or to any causes outside its reasonable control. Such delay or failure will not constitute a breach of this Agreement and the time of performance of the affected obligation will be extended by such period as is reasonable.
For the purpose of this Web User Agreement, “force majeure” shall mean any circumstances beyond the control of the Company/the Great Wall TCM Group and shall include without prejudice to the generality of the foregoing Acts of God, plagues, pandemics or other epidemics (as determined by the World Health Organisation), haze (based on a PSI reading of 300 as determined by the National Environment Agency of Singapore on a 3-hourly basis), closure of business for any period or lockdowns imposed by the Competent Authority by reason of any of the above, perils of the sea or air, riots, civil commotion, war, rebellion, national or international emergency, strikes, lockouts, work to rule, overtime bans or other labour disputes, destruction or damage due to natural causes, floods, fire, explosions, breakdown of machinery, sabotage or embargo and any order of a local, national or international authority.
Dispute Resolution
If any dispute arises out of or in connection with this agreement, including any question regarding its existence, validity or termination, the parties agree to endeavour to settle the dispute through conciliation at the Singapore Mediation Centre (“the SMC”) in accordance with the Rules of Mediation and Conciliation of the SMC for the time being in force, which rules are deemed to be incorporated herein by reference.
Any issue or claim not resolved by conciliation shall be referred to and finally resolved by arbitration in Singapore at the Singapore International Arbitration Centre (“the SIAC”) in accordance with the SIAC Rules for the time being in force, which rules are deemed to be incorporated by reference in this Clause. In the event of arbitration, the arbitration tribunal shall consist of one (1) arbitrator to be appointed by the Chairman of the SIAC and the language of arbitration shall be in English. The Arbitrator’s decision shall be final and binding.
Miscellaneous
If any part of this Web User Agreement shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of this Agreement.
No person other than a party to this Agreement may enforce this Agreement and the provisions of the Contracts (Rights of Third Parties) Act 2001 of Singapore are hereby expressly excluded.
All transactions within the Website are and shall be deemed to have been made in Singapore and shall in all respects be governed by the laws of Singapore and the parties hereto hereby submit to the non-exclusive jurisdiction of the Courts of the Republic of Singapore.
Contacting us
If you have any questions about this SECTION B: TERMS OF USE, our SECTION C: DISCLAIMER OF LIABILITY or our SECTION D: DATA PROTECTION POLICY, or the practices of this Website, or any comments and suggestions, please contact GREAT WALL TCM & WELLNESS PTE. LTD. at admin@greatwalltcm.com.
SECTION C: DISCLAIMER OF LIABILITY
Self-Diligence Measures
Every User of this Website is advised to keep their Subscriber Login PIN confidential and not to post any personal information or information of such a nature that may be misused or used to cause harm to you or others.
You are solely responsible for your interaction with the other users of this Website, whether online or offline. The Company and the Great Wall TCM Group are not responsible or liable for the conduct of any other User or service provider, adverse consequences or damages suffered by your failure to comply with the above User advisory. The Company and the Great Wall TCM Group reserve the right, but has no obligation, to monitor or become involved in any disputes between you and other users.
Variation of Ingredients
TCM is largely based on natural ingredients, hence whilst every attempt is made to obtain the best quality ingredients for our products, there are seasonal variations and climatic changes affecting availability of supply and quality of such ingredients hence, the quantity and quality of ingredients of TCM products would not be invariable constants and may vary from time to time. We cannot promise that the products from one batch will always be the same as a previous batch, but all due care is taken in an attempt to provide products of high quality and as consistent as reasonably possible.
No Endorsement
To the fullest extent permissible pursuant to applicable law, the materials on this Website are provided “as is” without warranties of any kind either expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Company and the Great Wall TCM Group do not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of viruses or other harmful components. No warranty or representations is given regarding the use or the results of the use of the materials on this Website in terms of their correctness, accuracy, reliability, or otherwise.
The Company and the Great Wall TCM Group are not responsible for, and do not endorse any content posted by another User or service provider. We cannot and do not endorse, and cannot be responsible for the messages, views, opinions and recommendations of any User, or service provider or advocate patronage of any particular service provider, course of transactions or dealings in any commercial context, goods or services of other entities not related to the Company and/or the Great Wall TCM Group, nor does the inclusion on this Website of a link to other Website(s) imply any endorsement by us.
We do not have any obligation to actively pre-screen, monitor, edit or remove any content, even if these are made by the users of this Website. While all reasonable efforts are made to include accurate and up to date information on this website, errors or omissions sometimes occur and none of the data, information, recommendations or opinions on this Website are customized or tailored to fit any specific person.
To the fullest extent permissible pursuant to applicable law, no warranties or representations are made as to the accuracy of any contents of this Website and under no circumstances, including, but not limited to, negligence, shall the Company or the Great Wall TCM Group or any party involved in creating, producing, or delivering this Website be liable to any User for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this Website
Third Party Websites
We don’t have control over websites that the Company may link to. This Website may contain links to third party websites that are not owned, operated, or controlled by the Company or the Great Wall TCM Group. Therefore, we cannot and do not assume responsibility for the content, privacy policies, or practices of such websites or the entities that own them. Additionally, we cannot and will not censor or edit the content of any third party site. By using this Website you expressly relieve us from any and all liability arising from your use of any third party website.
Jurisdictional Matters
The Company and the Great Wall TCM Group do not make any representation that materials on this Website are appropriate or available for use in any particular location. Those who choose to access this Website do so on their own initiative and are responsible for compliance with local laws. If the country that you are based imposes restrictions or does not allow access to this Website or the contents hereof, then you are advised to adhere to such regulations/restrictions.
Medical Disclaimer
All contents, articles, images, documentation and information contained within the Website are provided and intended for educational or informative purposes only. Unless specifically indicated, they do not constitute medical or other healthcare advice, an offer or solicitation to subscribe for, purchase or sell any medical or healthcare product(s) or services nor does it have any regard to your specific healthcare or medical needs, financial situation and any of your particular needs.
It is not intended to diagnose, treat, cure, prevent or address any medical conditions, nor is it intended to be used for therapeutic purposes or to replace medical examination, consultation and diagnosis which are absolutely necessary if any User is unwell.
The contents and materials on or made available through this Website is not intended to be a substitute for an in-person consultation or treatment. It is advisable to seek further clarification, examination, diagnosis and/or an in-person consultation for a more comprehensive medical assessment before beginning any definitive treatment.
If you have any specific medical conditions, or are taking medication, consult a registered TCM physician or your registered health care professional [including one of the TCM physicians of the Company or the Great Wall TCM Group] first, before consuming/using any products or services ordered through the Website.
Accordingly, no warranty whatsoever is given and no liability whatsoever is accepted for any loss arising whether directly or indirectly as a result of information provided on this Website.
We will not, in any event, be liable to you for any direct/indirect or any other damages of any kind arising from or in connection with your reliance on any information in and/or materials attached to this email. The information and/or materials are provided “as is” without warranty of any kind, either express or implied. In particular, no warranty regarding accuracy or fitness for a purpose is given in connection with such information and materials.
Disclaimer & Limitation of Liabilities
The Company does not guarantee accuracy of information provided through all means including but not limited to forums, webinar, articles, web pages, social network, verbal or telephone communication on or through this Website. By using this Website, you are agreeing to verify such data on your own prior to the use of any information provided to you by or through this Website.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND THE GREAT WALL TCM GROUP ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I). ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II). PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO THE WEBSITE OR USE OF OUR SERVICES; (III). ANY UNAUTHORISED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV). ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; (V). ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY PERSON; (VI). ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE WEBSITE; AND/OR (VII). USER CONTENT OR THE DEFAMATORY, OFFENSIVE, INAPPROPRIATE OR ILLEGAL CONDUCT OF ANY THIRD PARTY. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION IN WHICH YOU ARE LOCATED OR IN WHICH YOU ARE ACCESSING THIS WEBSITE.
To the fullest extent permitted at law the Company and the Great Wall TCM Group disclaim any liability for damages arising out of or in connection with the use of this Website including without limitation the implied warranties of merchantability, fitness for a particular purpose, title, any direct, incidental, consequential, special or indirect including, but not limited to damages for loss of data, loss of income or profits, loss of business information, loss of programs, costs of procurement of substitute services or product, service interruptions, damage to property, death of personal injury and claims of third parties even if the Company or the Great Wall TCM Group or their agents or employees or representatives know or have been advised of the possibility of such damages.
Use of this Website is at your own risk. The Company and the Great Wall TCM Group are not liable for any direct, indirect, punitive, incidental or special or consequential damages or other injury arising out of or in any way connected with the use of this Website or with the delay or inability to use this Website, any hacking of this Website for any information, software, products and services obtained through this Website, or otherwise arising out of the use of this Website, whether resulting in whole or in part, from breach of contract, tortious behaviour, negligence, strict liability or otherwise, even if the Company or the Great Wall TCM Group or their agents employees, or representatives know or have been advised of the possibility of such damages.
Use of products and services including but not limited to any software, website, forum, social network page, videos and the like in any form or manner (including but not limited to any trading, accessing this Website, articles, forum, pages, social networks etc.) implies an acceptance of all the terms and conditions in this DISCLAIMER OF LIABILITY. Any commitment from the Company or the Great Wall TCM Group not explicitly mentioned in this DISCLAIMER OF LIABILITY is implicitly excluded.
The exclusions and limitations of liability under this Web User Agreement will not apply to the extent prohibited by applicable law.
Contacting Us
If you would like to bring any issue regarding the quality of any purchased product or service rendered, or with respect to any misleading information, breach of copyrights, lewd content, theft of identity etc. found on this Website to us, please contact GREAT WALL TCM & WELLNESS PTE. LTD. at admin@greatwalltcm.com.
If you have any questions about our DISCLAIMER OF LIABILITY, the practices of this site, or have any comments and suggestions about this Website, please contact GREAT WALL TCM & WELLNESS PTE. LTD. at admin@greatwalltcm.com.
SECTION D: DATA PROTECTION POLICY
Introduction
The Personal Data Protection Act (“PDPA”) governs the collection, storage, use and disclosure of personal data in Singapore. We take our responsibilities with respect to personal data protection seriously and have thus formulated a policy on the use of personal data for your protection. The provision of your personal data is voluntary but if you choose not to provide us with any requested data, such failure may inhibit our ability to provide services to you or affect the quality of the services we provide to you through the Website.
Data Collection
Data will be collected from you in the following manner:-
- When there is usage of our products or services, access to our online services or to the Website or use of our mobile application or other online services;
- When documents or application forms are submitted to us for the purchase of our products or services;
- When you submit your enquiries, or issue instructions or make any requests or updates to your account with us or requests for changes to any products or services purchased;
- When you interact or communicate with our agents, our personnel, or customer service officers whether by telephone, email, face to face meeting, SMS messages, fax, by letter or otherwise;
- When we receive referrals and collect or share personal data from within our Great Wall TCM Group of related or affiliated businesses and/or companies and third party providers of services to us or to other subscribers of our Great Wall TCM Group of related or affiliated businesses and/or companies;
- When we seek information from third parties who hold personal data concerning your goodself, including your medical, healthcare, legal, banking, accounting professionals;
- When you submit personal data to us during the course of your participation in any marketing promotional or advertising event organised or hosted by us or our Great Wall TCM Group of related or affiliated businesses and/or companies; and
- When you respond to our approaches or promotions.
Use of Personal Data
Personal Data information directly obtained from you is used for the following purposes:
- To evaluate and provide advice or recommendations to you to fulfil your requirements for our services, and so that we may tailor our services to your needs;
- To fulfil any applicable rules and regulations whether of a local governmental nature or of foreign authorities and generally for legal compliance requirements;
- To respond to your requests and enquiries, to receive feedback and complaints from you to improve the quality of our services or products to you and in this regard, to verify the identity of your representative(s) who contact us;
- To communicate with you to obtain your instructions or regarding any changes or updates to our policies or to introduce any products or services that may be relevant to you, to update you on policies and rules and regulations or compliance requirements of any governmental agencies that are relevant to you;
- To create, administer, maintain, and to manage your account with us or the products and services offered to you or purchased by you including processing your instructions, preparing documentation and instruments relating to the products and services you have purchased, and the issuing and printing of statements of accounts to you on a regular basis;
- For statistical, trend analysis and planning purposes including data processing, statistical or market analysis;
- To store and safekeep or to archive documents and records in both electronic and physical format as part of the administrative and operational requirements of our business;
- To comply with any contractual or other obligations, and arrangements for data sharing and information within the Company, our Great Wall TCM Group members, affiliates and related business companies and partners who provide administrative, professional advisory or other support services to us;
- To prevent, detect and investigate any crime, including fraud and any form of financial crime, analysing and managing any financial risks;
- For marketing or promotional purposes relating to the Company, our Great Wall TCM Group of related or affiliated businesses and/or companies;
- To conduct our internal checks, to carry out financial reporting and analysis related to our business operations; and
- For any other purposes directly relating to the above purposes.
If you have provided your contact number(s) and address(es) and have indicated that you consent to receiving marketing or promotional material, then the Company and our Great Wall TCM Group, or our affiliates and related business companies and partners who offer to provide you with their services or products to this Website or who provide administrative, professional advisory or other support services to us, may contact you using such contacts to inform you or to recommend to you relevant products and services that we or they feel may be of interest to you.
Online Collection of Data
In addition to the information we collect directly from you, we also use “cookies” to monitor and track usage of our Website, viewing and traffic patterns, customer behaviour and other similar information.
We compile this information into a statistical aggregate and use this information as well as all of your personal or business information for our internal business and administrative purposes which includes improving our Website, our product and service offerings, our operations, and our customer service.
The Company including our related or affiliated businesses and/or companies also might use your personal or business information from time to time to send you notices about special offers, new products, new services, promotions, and other similar information when you use our online services or access our Website.
Should you wish to disable the cookies associated with these technologies, you may do so by changing the setting on your browser but you may not then be able to enter certain part(s) of our Website.
Our Website may contain links to other sites but the Company and the Great Wall TCM Group is not responsible for the privacy practices or the content of these other Websites.
We encourage you to learn about the privacy policies of such third party websites. Some of these third party Websites may be co-branded with our logo or trademark, even though they are not operated or maintained by us. Once you have left our Website, you should check the applicable data protection policy of the third party to determine how they will handle any information they collect from you.
Disclosure of Personal Data
Your personal data will be protected subject to disclosure to the employees of the Company or the Great Wall TCM Group, our agents, our personnel, or customer service officers who are servicing you on a “need to know” basis as a necessary part of our business and operational requirements.
Limited Disclosure to Third Parties
Personal Data is only otherwise disclosed to the following third parties:-
- Other companies within the Great Wall TCM Group;
- A company or business entity in which any of our Directors or shareholders hold an equity or business interest of not less than 10%;
- Traditional Chinese Medicine Practitioners’ Board, Ministry of Health, Health Sciences Authority or other like competent Government or non-Governmental agencies or authorities;
- Operators of payment systems such as Network for Electronic Transfers (Singapore) Pte Ltd, banks , financial institutions, credit card companies and their respective service providers;
- Your insurers who are bearing the whole or part of your fees or charges for products or services provided by the Company or the Great Wall TCM Group;
- Our financial or legal advisers or other professional advisers for the purposes of obtaining financial, or accounting, legal or other professional advice and services in relation to our business operations;
- Governmental agencies or regulatory agencies or authorities for legal compliance purposes;
- Any liquidator, receiver, official assignee / trustee, judicial manager under or pursuant to any applicable law or court order in connection with the bankruptcy, liquidation, winding up, judicial management or any other like process; and
- Any third party company or business with whom we have a business relationship and who provide us with administrative or other support services such as telecommunications, call centre, mailing, information technology, payment, payroll, data processing training, marketing research, storage and archival services or who are our sub-contractors, advisers, assistants or agents [whether on paid or voluntary basis] tasked with performing all or part of the services we have contracted to provide to you.
Save for Governmental agencies or regulatory agencies or authorities, your personal data is disclosed only to such of the above mentioned third parties as have entered into an express or implied Confidentiality Agreement with us to preserve the confidentiality of your personal data and on a “need to know” basis and for the purposes we have set out above.
No Trading In Personal Data
Save as provided herein, we do not disclose any customer information to any other third party unless we are required by law or by an Order of Court. In addition, we only permit authorized employees, who are trained in the proper handling of customer information to have access to such information and on a “need to know” basis.
We do not trade or sell your personal data or such information to anyone under any circumstances.
Withdrawal Of Consent
You may withdraw your consent for the collection, use or disclosure or your personal data in our possession by contacting GREAT WALL TCM & WELLNESS PTE. LTD. at admin@greatwalltcm.com.
Please note that if you withdraw your consent to any or all use or disclosure of your Personal Data, depending on the nature of your request, we may not be in a position to continue to provide our products or services to you or administer any contractual relationship in place and such withdrawal may also result in the termination of any Agreement we may have with you.
Contacting Us
If you have any questions about our DATA PROTECTION POLICY or the privacy practices of our Website, please contact GREAT WALL TCM & WELLNESS PTE. LTD. at admin@greatwalltcm.com.